Agenda

Agenda / Content Covered
  1. FROM DISARRAY TO SYMMETRY: EFFECTIVE OFFICE ADMINISTRATION 
    9:00 - 10:00, Michael W. Tompkins
    1. Law Office Organizational Structures
    2. Law Office Management Principles
    3. Office Systems and Procedures
    4. Systems Setup and Management
    5. Organizational Tips and Tricks for Effective Office Administration
    6. Group Discussion: Challenges and Solutions
  2. THE BALANCING ACT: TIME AND FINANCIAL MANAGEMENT 
    10:00 - 10:45, Natalie M. Koss
    1. Challenges to Handling the Work Load
    2. Avoiding Systems That Increase the Burden
    3. Timekeeping and Billing Basics
    4. Billing Systems for the Small Office Environment
    5. Budgeting and Account Management
    6. Tips and Tricks for Effective and Efficient Time and Financial Management
    7. Group Discussion: Challenges and Solutions
  3. GETTING ORGANIZED AND STAYING ORGANIZED: EFFECTIVELY USING MANAGEMENT SYSTEMS 
    11:00 - 12:00, Natalie M. Koss
    1. Paper Systems
    2. Electronic Systems in the Average Software Package
    3. Finding the Most Affordable and Effective Management System for Your Office
    4. Secrets, Tips and Tricks to Effective Organizational Management
    5. An Overview of Practice Management Systems for the Small Office Environment
    6. Group Discussion: Challenges and Solutions
  4. MAINTAINING HARMONY IN THE WORKPLACE THROUGH HUMAN RESOURCE MANAGEMENT 
    1:00 - 2:00, Judith A. Lampley
    1. Law Practice Policies and Procedures
    2. Personnel Policies: What Works and What Doesn't
    3. The Hiring and Firing Process
    4. Total Quality Management
    5. Sustaining Motivation in the Workplace
    6. Group Discussion: Challenges and Solutions

  1. MAKING A CONNECTION: THE ART OF COMMUNICATION 
    2:00 - 3:15, Richard Mayberry
    1. The Importance of Building Strong Client Relationships
    2. Effective Verbal Communication
    3. Practical Written Communication
    4. Communication Within Your Office
    5. Blogging and Social Networking
    6. Group Discussion: Challenges and Solutions
  2. KEEPING ON TRACK: AVOIDING ETHICAL DILEMMAS AND MALPRACTICE 
    3:30 - 4:30, Richard Mayberry
    1. Professional Responsibility
    2. Conflict of Interest
    3. Avoiding Unauthorized Practice of Law
    4. Malpractice Prevention
    5. Improvement and Clarification of Documentation
    6. Documenting the Client-Business Relationship
    7. Group Discussion: Challenges and Solutions