Nursing Home Problems

Virginia Long-Term Care Ombudsman

The Ombudsman Program is mandated under the Federal Older Americans Act to receive, investigate and resolve complaints made by or on behalf of persons in nursing homes.

The Ombudsman Program has a unique role. While it works cooperatively with regulatory agencies and other programs such as Adult Protective Services, its efforts are focused on complaint resolution and empowering persons to resolve complaints themselves when appropriate.

The Virginia Association of Area Agencies on Aging (V4A) runs  the State Long-Term Care Ombudsman Program under contract with the Virginia Department for the Aging

Call (804) 565-160 


For Problems Ombudsman Cannot Solve
Call Richard Mayberry (703) 714-1554

Richard Mayberry is an advocate for older adults with problems with nursing homes or to resolve conflict among family members on nursing home issues. 

He will 
  • Investigate nursing home problems for older adults and their families regarding quality of care issues
  • Assert the rights of older adult residents
  • Mediate conflicts between residents and/or their families and the nursing home